FAQ

  • q-iconTime for Consultations

     

    You can choose the appropriate length of time with Dr Debbie you feel is suitable for your needs. Short consult (15 minutes), follow up (30 minutes) or (45 minutes). If you feel you need more time feel free to book more time. See our rates for times for consultations.

  • q-iconI need an urgent appointment?

    If the appointment book is full then please tell reception it is urgent. Provide all your details (Name, Telephone number and email address). They will liaise with me when it would be possible for you to come in. Reception will then contact you back to make arrangements.

     

  • q-iconHow often do I need to come in for an appointment?

    For acute conditions, it might be every 2nd day; for pain, daily until the pain subsides. Send us an email titled “Frequency of Treatment” to info@drdebbie.co.za to request an outline of the frequency that would best serve your needs.

  • q-iconIs there any other way besides phoning for appointments?

    We have an online booking system for your convenience. https://drdebbiesmith1.cliniko.com/bookings

    If the appointment is urgent and you can not see a suitable time, then please contact the office to arrange an emergency appointment for you.

  • q-iconWhat should I expect in a consultation

    An in-depth discussion of your medical history and symptoms. We may request blood tests and specialized functional medicine tests. For you to obtain the greatest benefit from the consultation please complete the necessary documentation and questionnaire which you will receive when booking your initial appointment.

  • q-iconDuration of treatment

    How long will it take to treat a chronic problem? Please watch the video on this. https://www.youtube.com/watch?v=tHlWrJv8QKo

    The general rule is, for every year you have had a problem, give it a month of treatment. It depends where you are in the disease evolution progression how long it will take to get your body back to a state of normal physiology.

    Knowing the underlying cause also helps, which is why I use functional medicine tests to determine the cause and treat accordingly, thereby reducing duration of treatment.

  • q-iconRates

    I would like to come for a few acupuncture sessions do you have a special price?

    Yes if you are coming in for 5 or 10 treatments we offer a special rate. 

    5 treatments less 20% 

    10 treatments less 30%

    T&C’s apply. 5 Treatments to be used in 6 weeks. 10 Treatments used 10 week.  To be settled upfront. Packages are booked per person and is not transferable – no exceptions. 

  • q-iconDo you have a special rate for family members?

    Family package – Book an acupuncture appointment at the same time as a family member and enjoy a 20% concession on both appointments.

  • q-icon I only have a hospital plan do you offer any program to manage my medical spend since you are my main health care provider?

    Yes, we have limited packages for our Dynamic treatment Program available. . This offers you treatments at a significant reduced rate for a monthly fee. Please ask reception for more details.

  • q-iconHealing time takes long

    The aim is to shorten your healing and treatment time. Dr Debbie is one of a handful practitioners in South Africa that have dual qualifications – Homeopathy and Acupuncture. She has over 17 years of experience as a practitioner. She addresses the mental, emotional and physical aspect of disease and discomfort. With all the modalities that are used in the practice the treatment time is shortened in most cases.

  • q-iconCostly

    My goal is to help you get better in the shortest possible time, thereby reducing the cost to you as much as possible. I use very high quality therapeutic products to achieve this. In my 17 years of practice I have discovered and researched the most effective remedies. However this sometimes does come at a cost. The initial goal would be to help you resolve your symptoms then for maintenance purposes move on to less medication and a more budget friendly therapeutic route. If you are working on a budget please let me know so we can work around this.

  • q-iconWhat if the medical aid is not reimbursing me?

    Medical aid reimbursement is dependent on your plan and cover. If there are queries about ICD 10 codes, procedure codes, or other relevant information, then please contact the office to help you sort this out. It would be best to forward the rejection email from your medical aid to: info@drdebbie.co.za . Title subject: “Medical aid queries”.

 

 

 

  • Q.MEDICATION - I am using conventional medicine. Can I still use natural medicine?

    A.Yes, though certain medications will interact and Dr Debbie will take that into account when she prescribes remedies for your specific condition.

  • Q.Explanation of medication

    A.If at any time you are unclear why any medication was prescribed, please email drdebbie@drdebbie.co.za for clarification.

     

  • Q.Homoeopathic medicine

    A.Best to take the drops under your tongue. If you using 20 drops then keep for a few seconds then swallow. Granules (white pillules) will dissolve under tongue.

    How to take the remedies:

    Granules (small white pillules) Take a thin layer just covering the bottom of the cap away from meals (about 20min).

    Drops: Generally 20 drops equal a dose

    Acute conditions: Have 1 dose every 1 hour for the first day, then see how you feel the next day. You should see an improvement, and you can reduce the frequency to that recommended for “chronic conditions”.

    Chronic conditions: Take 1 dose 4 x daily

  • Q.Can I give my medication to someone else with the same symptoms?

    A.The medication prescribed is specific for the condition you have come in for. It might not work as effectively for another person. The Homoeopathic remedies will treat mental, emotional and physical symptoms which differ from person to person.

    The homoeopathic medication is safe to use even for babies.

  • Q.Herbal, nutritional and probiotics medication

    A.Best taken on an empty stomach – 20 minutes away from meals. It is best to re-evalute herbal medication after 1 month if you are using the medication for a chronic problem.

  • Q.Storing of medication

    A.Cool, dry place, away from sunlight.

  • Q.Current Prescription medication

    A.If you are on any prescribed medications, do not stop using these without consultation.

  • Q.Can I use homoeopathic medicine with conventional medicine

    A.Yes the 2 modalities can be used in combination. It is best to discuss the details with Dr Debbie during your consultation.

  • Q.What if I need more medication?

    A.Repeat scripts can be prepared for you in advance by either phoning in or emailing us. Please check that we have sufficient stock levels to assist you. It is best advised to have a consultation after 3 months if you are using the medication for chronic conditions. (info@drdebbie.co.za)

  • Q.Where else can I buy my supplements or medicine?

    A.The medication prescribed has been carefully selected to be of the highest standard and most therapeutic for you. Most of the products are supplied to ‘practitioner only’ and not available in health shops and pharmacies. The remedies have been carefully selected for you.

  • Q.Can I have my medication delivered?

    A.Yes we offer a courier service. Please email info@drdebbie.co.za or contact us to arrange medications for you. Special offer: If you order over R1300 we waive the delivery fee. Local deliveries – R65.

 

 

 

 

 

    • Q.COMMUNICATION with Dr Debbie Smith

      A.The best way of communication is SMS if you need to ask a quick question. Longer emails can be addressed – please consult our rates for consultation. No voice messages or what’s up messages. Kindly only follow office hours unless urgent. 

    • Q.5. GENERAL

      A.If I am pregnant or breast-feeding can I use natural remedies and have acupuncture sessions?

      Yes you can. There are certain remedies and certain points that need to be avoided – these will be avoided during your treatment.

 

Patient Communication Policy

Due to the increasing number of electronic communications, and in order for you to receive a response in a timely manner, please limit your messages to:

• Questions about a medication, supplement, or diagnostic test recommended by a clinician;

• Requests to refill a medication or supplement prescription;
• Possible side effects of a treatment;
• Responses to a question from a clinician; or,

Your question should be brief, concise, and, ideally, answerable with a “yes” or “no.”

If your questions or concerns are beyond the scope described above, and/or require more time and attention, you will be asked to schedule a follow-up appointment with your clinician.

 

What can acupuncture treat?

In an official report, Acupuncture: Review and Analysis of Reports on Controlled Clinical Trials, the World Health Organization (WHO) has listed the following symptoms, diseases and conditions that have been shown through controlled trials to be treated effectively by acupuncture:

  • low back pain
  • neck pain
  • sciatica
  • tennis elbow
  • knee pain
  • periarthritis of the shoulder
  • sprains
  • facial pain (including craniomandibular disorders)
  • headache
  • dental pain
  • temporomandibular (TMJ) dysfunction
  • rheumatoid arthritis
  • induction of labor
  • correction of malposition of fetus (breech presentation)
  • morning sickness
  • nausea and vomiting
  • postoperative pain
  • stroke
  • essential hypertension
  • primary hypotension
  • renal colic
  • leucopenia
  • adverse reactions to radiation or chemotherapy
  • allergic rhinitis, including hay fever
  • biliary colic
  • depression (including depressive neurosis and depression following stroke)
  • acute bacillary dysentery
  • primary dysmenorrhea
  • acute epigastralgia
  • peptic ulcer
  • acute and chronic gastritis

 

 

IF YOU HAVE ANY OTHER CONCERNS OR FEEL THAT ANYTHING INCLUDING THE EXPLANATIONS OF THE BLOOD TESTS OR THE TREATMENTS ARE NOT CLEAR THEN PLEASE CONTACT US